Refunds and Returns
Effective Date: October 30, 2025
We want every order to arrive just right. Because we carry heat-sensitive and consumable items, our return policy is designed to keep things fair, safe, and easy to understand.
🕒 Refund Window
Unopened, non-perishable products:
• Eligible for refund or exchange within 30 days of delivery.
Perishable or opened items:
• Eligible for review within 14 days of delivery if there is a quality, fulfillment, or shipping issue.
Requests made after these timeframes are not eligible.
💸 Refund Credit Type
• Refunds for unopened products are issued to the original payment method.
• For opened or perishable product issues that qualify, we offer store credit or an exchange of equal value once your claim is approved.
• Shipping costs are not refundable.
• Customers are responsible for return shipping unless the issue was caused by our error.
📦 Exceptions for Open or Perishable Products
We cannot accept returns on:
• Opened or partially used items unless defective or incorrect
• Perishable items such as infused chocolates, gummies, or pet treats
• Clearance or final-sale items
If you believe an opened item arrived defective or incorrect, please contact us within 14 days of delivery. Include photos and details for review. We do not resell returned items for safety reasons.
📸 Damaged or Incorrect Orders
If your order arrives damaged or incorrect, email us within 7 days of delivery so we can help quickly.
Send to: Loveland@theCBDstoreCompany.com
Subject line: Damaged Order
Please include:
-
Your order number
-
A short description of what happened
-
Photos showing:
• The full product
• A close-up of the issue
• The outer shipping box with label visible
Keep all packaging until we confirm next steps. Once reviewed, our team will contact you with replacement, refund, or credit options.
🤔 Questions or Help
We’re here to make things right.
📞 970-966-7939
📧 Loveland@theCBDstoreCompany.com
📍 The CBD Store
657 E. Eisenhower Blvd, Suite 657
Loveland, CO 80537